Delete Account
Request account and data deletion
⚠️ Important Notice
Deleting your account is a permanent action that cannot be undone. All your data, including uploaded content and generated ads, will be permanently removed from our systems.
How to Request Account Deletion
To delete your account and all associated data, please follow these steps:
Send an Email
Email us at: hello@nxgntools.com
Use the Correct Subject Line
Subject: Ads AI: Delete user data
Include Your Information
Please include your account email address and any additional information that will help us identify your account.
What Data Will Be Deleted
Upon account deletion, the following data will be permanently removed:
📧 Account Information
- Email address and account credentials
- Profile information and preferences
- Subscription and payment history
- Account settings and configurations
📁 Uploaded Content
- All product photos you've uploaded
- Custom prompts and style preferences
- Project files and configurations
- Any other files stored in your account
🎬 Generated Ads
- All AI-generated video ads
- Video processing history
- Generated content metadata
- Usage analytics and statistics
Processing Time
Account deletion requests are typically processed within 30 days of receiving your email. You will receive a confirmation email once your account and data have been successfully deleted.
Before You Delete
Important Considerations:
- Download your content: Make sure to download any generated videos or important files before requesting deletion
- Cancel subscriptions: If you have an active subscription, consider canceling it first to avoid additional charges
- Backup data: Ensure you have backups of any important content stored in your account
- No refunds: Account deletion does not entitle you to refunds for previous purchases
Contact Information
If you have any questions about the account deletion process, please contact us:
Email: hello@nxgntools.com
Subject: Help with AdsAI Account Deletion