Data Retention Policy
Last updated: August 2025
1. Overview
This Data Retention Policy outlines how long AdsAI retains different types of data and when automatic deletion occurs. Our retention periods are designed to balance user convenience with system efficiency and security.
2. Data Retention Summary
Quick Reference
Generated Videos
7 days
Uploaded Images
7 days
Account Data
Until account closure
3. Generated Content Retention
Video Files
Retention Period: 7 days
All generated video ads are automatically deleted from our servers after 7 days. This includes videos in all formats and resolutions.
What happens:
- Videos are permanently removed from our servers
- No recovery is possible after deletion
- You receive no notification before deletion
- Download links become invalid
Image Files
Retention Period: 7 days
Product photos you upload for video generation are retained for 7 days before automatic deletion.
Important:
- Original photos are not stored permanently
- Ensure you have backups of your source images
- Photos are processed and then scheduled for deletion
4. User Account Data
Account Information
Your account data is retained as long as your account remains active and for a reasonable period after account closure for legal and business purposes.
Payment Information
Payment records and transaction history are retained for 7 years to comply with financial regulations and for accounting purposes.
Credit Balance
Your credit balance and purchase history are maintained indefinitely as long as your account is active.
5. System and Usage Data
Usage Logs
System logs, access records, and usage analytics are retained indefinitely for security monitoring, service improvement, and business intelligence purposes.
Error Logs
Technical error logs and debugging information are retained for 30 days to assist with troubleshooting and system maintenance.
Analytics Data
Aggregated, anonymized usage statistics are retained indefinitely for business intelligence and service optimization.
6. Why These Retention Periods?
Storage Efficiency
Shorter retention periods for generated content help us maintain optimal system performance and reduce storage costs, which allows us to offer competitive pricing.
User Privacy
We minimize the amount of user content stored on our servers to protect your privacy and reduce potential security risks.
Legal Compliance
Our retention periods are designed to comply with applicable data protection laws while maintaining necessary business records.
7. Data Deletion Process
Automatic Deletion
Our system automatically deletes expired content based on the retention periods outlined above. This process runs daily and is irreversible.
Manual Deletion
You can manually delete your generated content at any time through your account dashboard before the automatic deletion occurs.
Account Closure
When you close your account, all associated data is scheduled for deletion within 30 days, except for records we're legally required to retain.
8. Your Responsibilities
Important User Actions
To avoid losing your content, you should:
- Download generated videos within 7 days of creation
- Save uploaded photos before they're processed
- Keep backups of all important content
- Monitor your account for content expiration warnings
- Use our download features promptly
9. Data Recovery
Important: Once data is automatically deleted according to our retention policy, it cannot be recovered. This includes:
- Generated videos that have exceeded the 7-day retention period
- Uploaded images that have exceeded the 7-day retention period
- Any content deleted through our automatic cleanup processes
- Data removed due to account closure
⚠️ No exceptions can be made to our retention policy. Please ensure you download and backup your content within the specified timeframes.
10. Changes to Retention Policy
We may update this Data Retention Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated to users via email or through our service.
11. Contact Information
If you have questions about our data retention practices or need assistance with data management, please contact us:
Email: hello@nxgntools.com
Subject: Help with AdsAI
Response Time: We typically respond to inquiries within 24-48 hours during business days.
Key Takeaways
Download Promptly
Videos: 7 days, Images: 7 days
Keep Backups
Original photos are not stored permanently
No Recovery
Deleted content cannot be restored
Monitor Expiry
Check your account regularly