Create winning ads with AI

1. Overview

This Refund Policy outlines the terms and conditions regarding refunds for AdsAI services. By using our service, you acknowledge and agree to this policy.

2. Credit-Based System

AdsAI operates on a credit-based system where users purchase credits to generate video ads. Our pricing structure is designed to be transparent and fair, with no hidden fees or recurring charges.

Important Note

Credits do expire. Any unused credits will be lost on the next billing cycle.

3. No Refund Policy

No Refunds Available

AdsAI does not offer refunds for purchased credits under any circumstances. This includes but is not limited to:

Unused credits
Dissatisfaction with generated content
Technical issues or service interruptions
Account cancellation or suspension
Change of mind or business circumstances
Quality of AI-generated videos

4. Why No Refunds?

We maintain a no-refund policy for the following reasons:

Credit System Design: Credits are digital tokens that remain valid indefinitely
Service Delivery: Our AI infrastructure and processing costs are incurred upon purchase
Prevention of Abuse: Protects against fraudulent refund requests and service abuse
Business Sustainability: Ensures we can maintain and improve our AI technology
Fair Pricing: Our credit prices are set to be affordable and competitive

5. Before You Purchase

Please Consider Carefully

Before purchasing credits, we encourage you to:

Review our service description and capabilities
Check our FAQ section for common questions
Start with a smaller credit package if you're unsure
Ensure your product photos meet our quality requirements
Understand that credits are non-refundable

6. Credit Usage and Management

Credit Validity

Purchased credits remain valid indefinitely and can be used at any time to generate videos.

Account Management

You can view your credit balance, usage history, and purchase additional credits through your account dashboard.

Credit Transfer

Credits are non-transferable and cannot be sold, gifted, or transferred to other accounts.

7. Service Quality Assurance

While we don't offer refunds, we are committed to providing high-quality service:

Continuous improvement of our AI technology
Regular updates and new video styles
Comprehensive customer support
Clear documentation and tutorials
Transparent pricing and credit system

8. Dispute Resolution

If you have concerns about our service or believe there has been an error in billing:

Contact our support team immediately
Provide detailed information about your concern
Allow us to investigate and respond within 48 hours
We will work to resolve any legitimate issues

Note: While we investigate disputes, our no-refund policy remains in effect for all standard transactions.

9. Legal Considerations

This refund policy is part of our Terms of Use and is legally binding. By purchasing credits, you acknowledge that you have read, understood, and agreed to this policy.

In jurisdictions where consumer protection laws may apply, this policy is designed to comply with applicable legal requirements while maintaining the integrity of our credit-based business model.

10. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the modified policy.

11. Contact Information

If you have questions about this Refund Policy or need assistance with your account, please contact us:

Email: hello@nxgntools.com

Subject: Help with AdsAI

Response Time: We typically respond to inquiries within 24-48 hours during business days.

Summary

Key Points:

Credits are non-refundable under any circumstances
Credits expire on the next billing cycle
Purchase carefully and consider your needs before buying
We provide quality service and continuous improvements
Contact support for any legitimate service issues